Lakes

Dear Sir
I am writing to you to express the pleasure it is to deal with your people, both in the store at Tilly's Lane, and the gentlemen who deliver and service the products in our home.

The shop people never tire of an older person going in and out trying to make a decision on the best TV for us, and are quite happy to demonstrate time and again, regardless of what must appear to be sheer indecision! (It is)

I am including everyone at the shop as individual names escape me, although I recognise the faces, over many months we my wife and I, must have dealt with all the staff who run the store, and have never been put off by over enthusiastic pressure to purchase but always they have been attentive and gracious even though they may have told us many times before about the same product.

The gentlemen who deliver the equipment set it up and show us how to operate it never show any exasperation at what must be a thankless task, trying to show us older persons who must appear to have an absolute inability to grasp the finer details of the controllers, they must have the patience of Job!

As they never fail to answer our ratht;r obtuse questions never show any impatience and are prepared to show how to combine the various components that we have to achieve the best results, and they usually have to suffer the attentions of our staffie who regards all visitors as her personal playmates, but she never seems to distract them from the work they are doing!

It is somewhat unfortunate that we have suffered a few hiccups with the TV s but no reflection on your staff or your store, just modem technology, but it has given us an insight to the more positive attitudes of the workforce contrary to what the media would espouse in this day and age.

We would like to say that as the experiences we have encountered with your staff have encouraged us to use your store and return for any further equipment we wish to purchase in the future, and would like you to pass on our gratitude and pleasure that we have for those experiences and hope to have further dealings in the near future,

I am yours sincerely
J Southouse 10/08/11

I have just taken delivery of 2 televisions and a blue ray player.
I must say the gentleman in your Wycombe Branch was superb. He made everything easy to understand and was just perfect in his approach - not pushy/gave us space the sort of approach that made you feel at ease and all my 'silly girlie' questions were answered in a way that was understood without me feeling 'silly'.
This then leads to the 2 delivery guys who came in set up, cleared and explained everything - very good communication leaving saying "if you have any questions do get in touch".
You know what? Forget John Lewis, Lakes is the way to go!!!

Thank you.
Warmest Wishes
Adele Bolkonsk
By e-mail 02/08/11

Many thanks
Mark White
By e-mail 14/07/11

I write to say what an exceptional level of service I received from your Marlow store. I made two telephone calls to the store prior to my visit (to ask lots of question about the range of TV’s on offer and the best options) on both occasions the sales assistant, Luke, was extremely helpful, patient, knowledgeable and polite. Despite the long gap between telephone calls (a matter of weeks) he remembered the earlier call.

When I subsequently visited the store he was able to make the buying experience a pleasure - despite the store being very busy. I noticed that his colleague was dealing with his customer to a similar high level and I must say I was amazed that there still exists such excellent service in a retail outlet. My appreciation of the calibre of your staff continued when the delivery men installed the TV and table to Maidenhead and kindly moved the existing TVs into another room.
Well done to Luke and to Lakes.
Thank you.
Mrs M Frewin
By e-mail