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Customer Comments. . .
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What Our Customers Are Saying! We take great pride in making sure that you get the service you expect from us. Here is what a few of our satisfied customers have to say about us.
As it stands
right now, I can't thank you enough for your recommendation. Never
before have I seen such a beautiful picture, not just from Bluray,
but just about anything coming through this V20. I am gobsmacked
actually. The level of detail and blacks is truly incredible. It's
only been on for a few hours in THX mode, but I am seriously impressed
so far. I had an element of regret when the Sony was boxed up earlier,
but not anymore! Even the internet side of things. It's so much
better thought out than the Sony and even the HDMI integration works
much smother. I was concerned that the audio switching would not
work so well, but it does in fact work much better than the Sony,
even though I had two Sony items connected! Far better control over
the AV receiver volume, no sudden jumps in level, very smooth. It
also remembers my settings when switching between the HDMI input
and the internet. The sound quality from the SPDIF to my ears is
also far better. The Sony had some distortion problems to begin
with which they seemed to fix in one of the firmware updates, but
even after that it was bordering on overdrive with some content,
not here. No marks or blemishes, just crisp detailed pictures. My
home cinema experience has just become what I wanted it to be when
I first purchased from Lakes back in December. No sound of expanding
/ contracting plastic, just a slight whir from the fans. I am so
happy I can't tell you! Just been looking at pictures from my Vegas
trip a while back. Some of the shots of the strip on this screen
makes me feel like I'm actually there again. Unless something horrible
happens, I think we can call this a case closed. I can't thank you
and your colleagues enough for the time and effort put in to sorting
this out for me. I can guarantee most other retailers would have
laughed me off by now or just simply not be interested. I look forward
to buying from Lakes again and will not hesitate to recommend you
to anyone I come across in the future. |
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On Saturday evening 13th February our Sony TV died. On looking at your website I decided on the TV I wanted. A Panasonic TXP42G15B. As our local Aylesbury Store was closed on Sunday, I telephoned your Maidenhead Store. I spoke to Mohammed who assured me this TV was a very good choice. I explained that my Monday lunchtime the following day grandchildren would be arriving for the week. He confirmed delivery would take place before lunchtime on Monday.
By 11 am the TV had been installed, set up and functions explained by your engineers, Gary and David. I have been very impressed with the service I have received from these 3 employees, who are surely a credit to your company. In the not too distant future I hope to visit your Maidenhead Store with a view to adding a fancy Panasonic sound system to our new TV. |
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I just wanted to acknowledge the excellent customer service we received from David in your High Wycombe shop. My wife and I following very informed help from David purchased a Humax Freesat+ Box. It is so uncommon to experience such excelent and personal service that i wanted to record our appreciation and thanks. M White High Wycombe 7.02.10 |
| My Boyfriend and I came
into your shop yesterday morning looking to purchase a TV, may I say
that the staff in the shop greeted us with a lovely smile and said good
morning, we then just had a wonder (There was no pressure put on us
at all), my brother then asked a question and the information the chap
(Dan) provided us with was excellent, he was so informative and very
very helpful, at this stage we advised that we are just price checking
and wanted to compare notes on TV's etc.We did leave and went to other
shops to make our enquires, but must say the Customer Service we didn’t
receive from other outlets bought us back to your shop, again greeted
with a smile no pressure, Dan was able to answer all our questions again
and was very informative.We did purchase a TV from Panasonic,Tillys
Lane, Staines Panasonic 42" Plasma,£599.99, my brother is
picking it up today from the warehouse (as that suited us better).Please
please pass on our sincere THANKS to Dan for just being himself very
relaxed, informative and happy to assist knew all the answers, was most
impressed and would definitely recommend you to my friends. I have never been into your shop before but what a excellent experience, I hope that this gentleman goes on to further his career in your business, (his customer service is something very very rare in this day & age.) Many Thanks Again. Sharon Scott & P.Otway |
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I recently bought a TV from Lakes in Slough. I bought my previous TV from the same place about 10 years ago and the service was excellent.
This time the service was even better; you should be proud of your team. I will continue to recommend you to friends. Many thanks Ian |
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I purchased a TV and 2 DVD players from your Marlow branch a couple of years ago and at the time I chose Lakes, as opposed to any other retailer, as I wanted to support a local business (I live In Marlow) and I was extremely pleased with the help given to my wife and I by Luke Macfarren.Consequently when I was looking to purchase a new TV, a home cinema system and a SKY HD box recently I had no hesitation in paying Luke a visit again.I am delighted to say that the service from Luke has once again been first class with absolutely nothing being too much trouble even though I’m sure my wife was a bit of a pain as she kept changing her mind!In addition I would like to say how impressed I was with Martin Razey (and Ben) who installed the system. Martin sorted out a problem which I’m sure many other installers would have walked away from.As a result of these recent dealings with Lakes I will continue to support your business and I will have no hesitation in recommending your company to family and friends.
Stephen Johnston |